Amazon, as well as many nimble online retailers, have been including online customer based product reviews and ratings for many years. Now, however, the king of retailing, Walmart, has finally decided to include customer product reviews as well.
Walmart decision is strongly supported by the data. AdAge reports, "Wal-Mart executives said reviews and ratings were the feature most
requested by customers, bearing out other indications of the importance
of peer-to-peer approval."
BazaarVoice, the company hired by Walmart to power product reviews on it site, as been conducting research on the value that consumers place on product reviews as well. In August, BazaarVoice released data showing that consumers are increasingly more likely to buy from websites that have product ratings and reviews. In 2007 69% of respondents said that they would be more likely to buy from sites with ratings and reviews versus 63% in 2006.
More recently BazaarVoice released research conducted with Vizu Answers that shows that 80% of US shoppers put more trust in brands that offer consumer reviews. Three out of four shoppers additionally indicate that customer reviews are extremely or very important when making purchases online.
The research also showed that consumers are embracing user generated content. In fact, peer reviews are preferred to expert reviews by a six to one ratio. The Bazaarvoice and Vizu study went on to show that US shoppers consider
ratings and reviews to be the most helpful eCommerce site feature (44
percent) versus product comparisons (15 percent), product navigation (12
percent), and privacy information (11 percent).
UK consumers also actively seek out consumer reviews and ratings, though not yet to the same degree that US shoppers do, suggesting an opportunity for some UK based e-tailers to capitalize on this trend.